Refund policy
At Maison Veloura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may return your item(s) within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unworn, unused, and in their original condition.
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Include all original tags and packaging.
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Show no signs of damage caused by use.
Return Shipping Costs
If you wish to return or exchange an item due to:
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Incorrect size selection
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Change of mind
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Personal preference
The customer is responsible for all return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, Maison Veloura will cover all replacement or return shipping costs.
Please contact us within 7 days of delivery and include:
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Your order number
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A description of the issue
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Clear photos showing the damage or incorrect item
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider.
Exchanges
We currently accept exchanges within 30 days of delivery.
Customers requesting an exchange due to sizing or personal preference are responsible for all associated shipping costs.
Contact Us
For any return, refund, or exchange inquiries, please contact us at:
We will be happy to assist you.